Outside Aldeburgh Terms and Conditions

Party Information:

  1. The number of persons allowed in all accommodation booked is restricted to the number advised on your booking confirmation. Numbers must not be exceeded for insurance and health and safety purposes. If maximum numbers are found to be exceeded your stay will be terminated without notice, and no refunds or compensation will be paid.

Check In:

  1. Accommodation is available from 3pm on your day of arrival unless otherwise stated on your booking confirmation.
  2. Keys will be available in a key safe on arrival. You will be emailed or text with the key safe number before your arrival.

Parking:

  1. Parking is provided adjacent to the Nest.

Accommodation:

  1. We ask that you use your accommodation and its contents with care and consideration and leave it in a clean and tidy condition on your departure.
  2. All cottages are fully equipped with cooking and domestic utensils. Adequate duvets and bed linen are provided.
  3. We reserve the right to make a reasonable charge to you for any damages, missing items or extra cleaning, including damage to other guest’s property. You are requested to bring your own waterproof mattress protectors if required as you will be liable for the replacement of any mattress which is soiled by you or your party.
  4. All accommodation is strictly non-smoking. (Refer to guest handbook for designated smoking areas)

 Pets:

  1. Up to a maximum of 1 large dog or 2 smaller dogs are allowed.  If in doubt, please contact us prior to booking.

If any Guest has an allergy to dogs, please be aware we cannot guarantee that a dog has not stayed in the accommodation previously. Each unit is thoroughly cleaned between stays however we cannot accept responsibility for any suffering which may occur as a result of such animals having been present in the accommodation.

The following dog terms apply:

  • Dogs must be kept under control at all times. Please be aware there are other dogs and livestock and a large amount of wildlife on site. Any disturbance or aggression to resident wildlife, livestock or dogs will result in the party being asked to leave.
  • Any fouling must be cleared up without delay; and disposed of in bins provided.
  • The dog owner must bring the dog’s bed or basket for sleeping in;
  • Dogs must not be left alone in or at the Property or elsewhere at any time;
  • Dogs must not lie on beds or furnishings, and hair must be cleared up before departing;
  • Dog owners must ensure that their pets are free from parasites and fleas before they occupy the Property. Failure to do so may incur subsequent cleaning / pest control charges;
  • Young dogs (e.g. puppies less than 6 months’ old) must be declared to us at the time of booking and authorised by the Outside Aldeburgh Ltd;
  • You will be liable for any damage caused by any of your party’s dogs . Any damage is to be reported to the Outside Aldeburgh (or their representative) immediately. Any additional cleaning required, that may incur an additional charge, will be at the discretion of Outside Aldeburgh.
  • Pets other than dogs may be allowed at the Outside Aldeburgh’s discretion. This must be approved prior to making a booking and can be arranged by telephone.

If you break these terms, we may notify you that you have broken these terms and may cancel the booking and ask that the Guests leave the Property before the end of the holiday period without compensation, or that they pay an additional reasonable charge.

Guest Courtesy and Conduct:

  1. You are responsible for the behaviour of all members of your party. Behaviour should be in keeping with the family environment and should not be excessive, noisy or disruptive, especially after 10 pm at night. Offensive, aggressive or illegal behaviour or language towards anyone (including our staff) will not be tolerated and may result in the police being involved. We reserve the right to ask you and/or any member of your party to leave immediately for serious misconduct, for example, if your conduct results in police attendance or is considered by us to be seriously inappropriate; likely to cause harm; or impair the enjoyment, comfort or safety of anyone; or is likely, in our belief, to breach any of this agreement. No refunds or compensation will be given in these circumstances and we reserve the right to reject any future bookings from you or any member of your party.
  2. You are responsible for all breakages, including windows and any damage caused by you, a member of your party or any pets and these must be replaced or paid for, prior to departure.
  3. You must not cause a nuisance whilst at Outside Aldeburgh and must ensure that no member of your party does so either.
  4. If you or any member of your party commit a serious breach of this Agreement or any of the rules displayed at the site, Outside Aldeburgh Ltd reserves the right to terminate the booking and ask you leave Outside Aldeburgh. If the breach is capable of remedy, then before we cancel the booking we will give you a written notice which gives you the opportunity to remedy the breach within a reasonable period. Depending on the nature of the breach, this period may be short – for example a notice relating to anti-social behaviour will generally require remedy within one hour. If you are asked to leave the site under these circumstances you will not be due a refund, nor any compensation, and you and your party may be refused future bookings with us.

You will ensure that you and all Guests will:

  • act responsibly and carefully whilst at Outside Aldeburgh, abiding by any property specific house rules and leave the accommodation, and all things in or at it, in the same state of repair and cleanliness as at the start of the holiday;
  • report to the Outside Aldeburgh any damage or breakages made during the holiday occupancy and pay for damage (wear and tear accepted);
  • not smoke at the Property nor allow anyone else to smoke in the accommodation;
  • not allow more than the maximum number of people or pets to stay in the accommodation as stated on the Website;
  • at all times comply with any applicable laws and local or Government guidance, and ensure that no Guest or their guests (if allowed at Outside Aldeburgh) or pets (if allowed in the accommodation) do anything which is illegal, or may cause unreasonable damage, noise, behaviour or disturbance;
  • not enter the accommodation before the stated arrival date and time and will leave the accommodation before the stated departure date and time;
  • treat people with respect and not act in a way which is abusive, violent, destructive, menacing, or harassing towards Outside Aldeburgh, or any member of their team, any member of the community in which the accommodation is situated, or any of our employees, directors, consultants or other party acting on our behalf;
  • secure the accommodation (including all windows and doors) whenever leaving the Outside Aldeburgh.
  • use utilities fairly and moderately, no commercial equipment or high-powered equipment shall be brought onto site or into the accommodation.
  • will respect the rights of way and boundaries of the site.
  • will not feed or handle any animals or livestock on site without the express permission and supervision of Outside Aldeburgh.
  • will ensure they are aware of the Fire Assembly points, first aid kits and emergency contacts should they be required.
  • acknowledge there is open water in areas of the site, which are currently out of bounds for guests and Outside Aldeburgh takes no responsibility for any accidents which occur if guests enter the water.

Outside Aldeburgh will be entitled to make a reasonable charge where Guests have failed to comply with these responsibilities. In serious cases, Guests may have to leave Outside Aldeburgh early without any compensation or refund.

Owner’s responsibilities

  1. Outside Aldeburgh will ensure that:
  • the accommodation is cleaned and ready for the Guests by the stated arrival date and time;
  • suitable arrangements are made for you to access the accommodation;
  • they treat all Guests with respect and not act in a way which is abusive, violent, destructive, menacing, or harassing towards any Guest at their accommodation;
  • they can be easily contacted (at reasonable times) or will provide you with an alternative first point of contact should you have any concerns or queries during your stay;
  • they, and the accommodation, comply with all applicable laws and regulations (including health and safety regulations);
  • adequate liability insurance is in place in respect of the Guests stay; and
  • all Guests will have exclusive access to the accommodation for the duration of the holiday (although all Guests will allow Outside Aldeburgh or any representative, including us, access to the accommodation if reasonably required).

Facilities:

  1. You are responsible for your children at all times. Children should be supervised when near firepit, BBQ’s, whilst using the kitchen facilities, showers and toilets.
  2. Your health and safety, and the health and safety of our other customers and our team, are our number one priority. If we are not able to provide your holiday because we have had to close all or part of our site for health and safety reasons, then you may choose to re-book at no additional cost or to receive a refund from us.
  3. If we are able to provide your holiday it is possible that some of our facilities will be closed for health and safety reasons. This is because we will open them only if both the law and our own health and safety risk assessments tell us we can open them safely. As you will still be receiving the holiday you have booked with us, and we have not promised these facilities will be open, you will not be entitled to cancel or to receive any compensation if they are closed during your holiday with us.
  4. We have taken all care to make sure our website is correct at time of being published. We may make changes, so please check before booking about any features which are particularly important to you. Please also note that photographs of accommodation are examples only and furnishings, layout and decoration may vary.

Complaints:

  1. Should you have any problems with your accommodation or otherwise during your holiday with us, please notify us immediately so remedial action, if necessary, may be taken. Any complaints brought to our attention, will be dealt with by the owner or manager within one calendar month. It is important that you tell us as soon as you become aware of a matter so that we can investigate as soon as possible. If you do not tell us until after you have left the site, then it may not be possible to find evidence to uphold your complaint.

General:

  1. Notwithstanding any liability under the Occupiers Liability Act 1957, or otherwise, all cars, caravans, tents, tourers, vehicles of any description and their contents are permitted to enter the Site at their Owner’s risk and Outside Aldeburgh Limited accepts no responsibility for theft, damage or injury whilst on the Site unless this has been caused by our negligence. We recommend that you insure your personal effects, clothing and jewellery etc, in the normal way before coming on holiday. Although we endeavour to return any lost property (subject to postage and handling fees), we cannot be held responsible for any items left behind. Lost property will only be stored for 60 days, if it is not claimed in this time it will be donated or disposed of, or for items of any significant value, we will report the item to the Police.
  2. FORCE MAJEURE – We cannot accept responsibility or pay compensation or refunds for any damage or inconvenience caused by Force Majeure including extreme weather conditions.
  3. When you enquire or book with Outside Aldeburgh, we will keep your personal details secure, limiting the use of that information to keeping you informed about bookings and promotions, as permitted by current privacy and data protection laws and regulations. Further information is set out in our Privacy Policy on the website.
  4. Full payment must be made and received by Outside Aldeburgh at the time of booking. If the payment fails for any reason, the booking will not be confirmed.
  5. Voucher codes can only be used in accordance with their advertised terms and conditions. Any bookings made using a voucher code outside of their terms and conditions may be cancelled or a charge may be incurred to keep the booking.

Cancelling or Changing your Booking:

  1. You may change your dates and accommodation, no later than 12 weeks prior to arrival without any fees, subject to availability. If the new date is at a higher price, you will be required to pay the premium. If the new date is not available you will need to select an alternative or refer to cancellation terms.
  2. We advise you take out your own travel insurance before your stay with us.
  3. Any cancellations must be confirmed to Outside Aldeburgh by email and will be subject to the cancellation fees in the below table.

Outside Aldeburgh’s Standard Cancellation Terms:

Cancellation date prior to arrival  Refund given
More than 85 days 100%
57 – 84 days 50%
29-56 days 30%
Less than 28 days No refund given.

Deposit Policy:

We do not operate a deposit system. Full payment will be required upon booking to secure your holiday with Outside Aldeburgh.

Terms and Conditions are correct at time of publication and subject to change.